Return Policy

At Carzone, customer satisfaction is our priority. We strive to ensure that every product you receive meets your expectations. However, please review our return policy below to understand our guidelines:
1.⁠ ⁠No General Returns:
•⁠ ⁠Carzone does not accept general returns. Before purchasing, please review all product details, including size, recommended age, and video demonstrations on our website.
2.⁠ ⁠Return Exceptions (if applicable):
•⁠ ⁠In rare circumstances, a return may be granted at the sole discretion of Carzone.
•⁠ ⁠If a return is authorized, return shipping costs will be deducted from your refund amount.
•⁠ ⁠Return shipping costs will vary depending on the location of the return.
3.⁠ ⁠Shipping Damage Claims:
•⁠ ⁠If your item is damaged during shipping, you must:
o Contact the shipping/freight company or courier within 24 hours to report the claim.
o Retain all original packaging, including the box and packing materials.
o Notify Carzone within 24 hours by phone and email, describing the damage along with clear digital photos of the item and the box.
•⁠ ⁠Carzone will assist you in resolving the issue with the shipping/freight company or courier, but the carrier is solely responsible for the damage caused during shipping.
4.⁠ ⁠Warranty and Non-Returnable Items:
•⁠ ⁠Please note that batteries and gear motors are not covered under the warranty but are available for purchase at a reasonable cost.
•⁠ ⁠For further details on warranty coverage, please refer to our Warranty Policy.
5.⁠ ⁠Contact Information:
•⁠ ⁠Email: info@carzone.com
•⁠ ⁠Phone: 470-399-8255
By purchasing an item from Carzone, you confirm that you have read, understood, and agree to abide by our Return Policy and all other applicable terms and conditions. Thank you for choosing Carzone for your shopping needs.